What?

The articles are very useful. The Ohio Library article is simple and to the point. Moreover, the powerpoint is good. The two videos are interesting. The first video between the Librarian and the Patron illustrates a nice reference interview. As for the other video, one has to give the students an A for the effort, but they have to be shown the section for how to do a nice video production ( :-) maybe they did that on purpose, for the amateurish effect...yeah...maybe that's it). Having said that, it was a funny, yet very informative video.