Knowledge Management Skills

Sonds good doesn't it? I thought it did. I looked at the Discussion Group on Reference Work Report, The Virtual Reference Interview: Equivalencies, A discussion proposal by Ann Viles and two other discovery resources that were not nearly as interesting ( I didn't have time to peruse the youtube ones). Anne quoted Robert Travica, from his speech at the 89th Annual Special Libraries Association Conference, and he says that we need to have knowledge management skills in this age of virtual reference and I think he's right. Good knowledge management skills would help us access things quickly for our customers and be aware of what's available not just within the library but on the web as well. Obviously, we can't know everything but knowing the places to start looking seems like a good first step. In thinking specifically about virtual reference interviewing, I also like what he said about using simpler technology and more interactive technology.