Chelly's Part II & III

Part II
I have to admit that I really dislike doing these fake reference interviews. I don't feel as apprehensive when I'm doing them in real life. That said, I think my partner and I did a good job together. I know there are things I could have done better, but I have learned from this experience. My partner did a great job even though nervous about the experience. For some reason I just do better when doing the interview for real instead of just sitting with someone I know.

Part III
I chose to do the IM reference for this part of the training. I wanted to see how other places respond to the whole IM experience. I chose to IM the Ohio University Library. I have to say that I was not too impressed. Like others, I found the customer service to be poor at best. I was sort of surprised by the brunt questions, no real greeting, and really no help. I was basically told to go to the catalog and search myself. When I said I needed articles and web resoruces, I was told the name of a database and that was it. There was no real ending. While waiting for these pearls of wisdom, I was left sitting here wondering if they were looking or if I was just waiting for nothing. I have to say that I was not impressed. I was going to try our IM service with the same question, but alas, no one was online although someone was scheduled to be. I think if we want to make this work we really need to make an effort. Perhaps if we had more people who were excited about it and really want to do it (as opposed to those who have to) it would work a bit better.