_________'s Part 2 & 3

Part 2 - the team-up: That was fun, I really enjoyed getting to sit and talk with a fellow co-worker that I don't get to see very often. The reference interview was enlightening it was hard for me to take it seriously. So, I don't feel I did as good a job as I should have. I don't find it difficult to conduct reference interviews; however, what I do notice is that I tend to get ahead of the customer. This part of the training has helped remind me to let the customer lead.

Part 3 - I IM'd the Ohio University Libraries one morning and didn't find their response very helpful. They didn't provide me with any helpful information during our IM session but did give me two email address for other reference librarian's I could contact. The person "helping" me said they were looking at Ebsco but were having server issues at that time. Beyond that they didn't recommend any books or Internet searches for me to try just the two email addresses and that was all. They asked me one question to get more information! I feel confident that the "librarian" behind the chat was probably a work-study student at the University. All in all not very helpful.