In the partners reference interview, it was interesting being on the customer side of things for a change! It's a lot easier to see someone else's "mistakes" (wrong turns, bad assumptions, or whatever) than it is my own. Of course I thought I provided *Perfect* reference service... only to find after the review that I'd gotten off course a bit. It was a question with many opportunities to go off on a tangent, but I was able to provide some good information by the end.
I think (hope!) that if I had approached it like I would've a customer out on the floor, that is, to have filled out the info request form as we talked, then I would've been less likely to get sidetracked by the interesting but not actually pertinent information I was finding.
I choose to try IM reference for the second half because that is something I really need some practice on, and I wanted to experience how other systems handle it. Not a good choice...despite multiple tries during the stated hours, UCal was not online. And I have to confess here that I was sneaky and tried VBPL through a public station. Also not online during posted hours! Bad librarians, bad.
I also tried email reference through CPL and also through VWC and have yet to get any answer; it's been more than a week for VWC!
Ahh, maybe I'm not the only one who needs to really brush up on my e-reference skills :)
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