RunawayClerk's Part 2&3

Part 2:
The mini reference interview was, I think, very successful. Playing customer was a lot of fun and my partner was really great at figuring out what I really wanted. (We went from wanting chili to really wanting to know good places to eat in Chile.)
Likewise, attempting to be the interviewer was an eye opening experience. Since I try to steer clear of reference interviewing I was actually really nervous about acting it out. I admit, I didn't do too well, however it was a neat experience! I really enjoyed interacting with the "customer" more than I usually do.

Part 3:
In contrast, I used Ohio University Libraries (http://www.library.ohiou.edu/ask/im.html) IM for my "secret shop" (after being ignored by the University of Calgary) and was severely disappointed. I felt like a nuisance to the librarian on the other end and was told to search my question from their home page. I did NOT find the answer to my question.

Bu-bye now!