This training was an easy way to help me with my Reference Interview skills. My partner was marvelous! She asked me plenty of questions in order to find the exact type of quilting book I was searching for. She explained the library layout, catalog and hold process. Very Professional!
On the other hand, I went to Chesapeake Central Library to the Reference Desk. I asked the exact same lead question and got the following: “OK”. She wrote down 746.46 on a sheet of paper and pointed me in the direction of the non-fiction section. SHE DIDN’T ASK ME A SINGLE QUESTION!
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