In working with a staff member this training reminded me to rephrase the question. Often I want to dash off to see what I can find before making sure I know what I'm looking for. I usually remember to ask if I have completely answered their question. And I always tell them my name and that if they need anything else they can ask me or another staff member.
For the ask an outside source I called the Norfolk Public Library. The gentleman that answered the the phone was very polite and even offered to mail me the information. He did repeat the question back to me. He did ask if he completely answered my question. The only problem I had is that he did not state his name at any time.
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