My partner was great! Her interviewing skills really showed in the questions she asked. Right from the start she wanted to know the age of the person needing the information so she was able to select age appropriate material. Great follow up information, telling me her name and to come back to her if I did not find the information I needed. It is a little more difficult to judge my self on being the reference librarian. Yes, I got the answer and can only hope it was "professional and speedy."
Well, I emailed Newport News library a week ago and got no response, I am now waiting for Chesapeake Public. I will let you know if I here something back. I guess I did learn the fastest way to get the information is to go to the library or call them directly.!
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i read all the material and was surprized that generally we are only successful fifty percent of the time. the videos were pretty good and made you think. i am starting to rethink how i approach my customer, and also pay more attention to those cases where im is involved: i want to convey the approachablity in an electronic sense, that one would in a phsyical reference interview.
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