I find myself being much more aware of how I respond to customers queries. I ask more questions and also find myself asking what do you mean by ... So for me the training was very helpful
I also Instant Messaged another library. The person I chatted with was very helpful, polite and patient. When they sent me a link, they offered to wait so that I could check out the site and get back to them. Told me if I needed more information I could e-mail them at a later date. They also offered the option to have the session either e-mailed to me or open in a print friendly window. Very nice. It is also interesting that some other systems are part of a consortium within their state or county. However, this doesn't seem to work if you need information for a specific city and the person you are talking to is across the state.
It was an interesting exercise. A question that came up, was this a project for a class you are taking? You spent quite a bit of time and energy on setting this up for us and I give you a B+ [I may upgrade you to an A, depending on our notaMP3 gift :)]
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