I had a great experience as a customer getting information from my partner. She was very knowledgeable and provided me with just the right information. I wish I could have done the same for her. I realized that I need to work a lot on being able to find the information that people would be looking for. And I also learned from my partner that there are SO many questions that need to be asked of the patron when helping to find information.
Unfortunately, I didn't have the opportunity to contact another library to evaluate the customer service offered elsewhere, but I did discuss the findings of some of my coworkers. I am appalled at the poor service they received. I'm so glad we have such conscientious employees here at PA.
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